Butterfly Messages | Grandma

If you are unhappy with a product, please let us know immediately.  If the product is faulty we will gladly replace it for you.

You have two weeks from date of purchase to exchange an item.  To be eligible for a return/exchange, your item must be returned unused and in the same condition that you received it.  It must be in the original packaging and we require a receipt, exchange card or proof of purchase.

Freight and associated costs of all product exchanges will be met by the customer.

Due to hygiene reasons, we are unable to exchange earrings.